Job Summary

Manager, Chinese Business Relationship is one of major contributor in the strategic development and shaping the success of Company. He/she will work closely with the Head of Sales Distribution, management Chinese team to drive and achieve the business plans under Chinese Business Relationship team.

key Responsibilities

The responsibilities of the Manager, Chinese Business Relationship should include the following:

• Leading and Managing Chinese Business Relationship Team and drive team to achieve team KPIs;
• Managing Chinese team and annual sales target (responsible for achieving monthly and yearly sales targets);
• Developing business/sales initiatives and executing sales plans (set targets, and monitor team sales performance tracking);
• Proposing and implement the business strategies align with Group strategic directions;
• Developing and implementing a comprehensive client marketing plan;
• Coordinating China-related business initiatives both internally and externally;
• Designing an executive business roadmap of potential business opportunities, including internal and external development programs;
• To perform and grow value for the company shareholders;
• Encouraging a client-oriented approach towards building a successful and profitable business relationship;
• Providing support to the Sales team by implementing agreed actions to retain and grow the business customer base, sustain, and increase profitability;
• Controlling and administering the dedicated financial resources (excluding equity capital), people, and infrastructure of your business units;
• Developing the skill set and capabilities of Sales Staff in line with the market’s changing landscape;
• Ensuring team compliance with AML, internal policies including regulatory guidelines, manuals and all other rules and regulations;
• Monitor competitive intelligence by keeping up to date on market trends, competitors, and opportunities;
• To carry out any other duties as directed by the Line Manager.

Leadership and Management: (If he/she has subordinators)

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Group’s to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.
• Lead and develop the team to ensure their professional growth and sustainable company succession.
• Promote career development and create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork, customer, staff care, and management competence and ethics.
• Manage team KPIs and performance management.

Job Requirements

Experience and Qualification:

• Experience from financial industry or other related industries (3-5 years);
• Experience in sales and/or business management across a range of business discipline;
• Strong knowledge in financial industry and excellent in industry and investor networks;
• MA/BA in Business Management, Accounting, Finance, or similar relevant field;
• Excellent communication, interpersonal and leadership skills and Chinese, English.

Job Summary

Plan and coordinate the activities of the newly built customer service team (Call Center) and foster a positive customer experience as part of our strong ambition to grow and be the leading customer- centric insurer for the people of Lao PDR.

key Responsibilities

The responsibilities of the Senior Officer, Customer Service shall include the following:

• Prepare and manage annual budgets in achieving set objectives and goals.
• Direct the daily work of the customer service team.
• Supervise and monitor the activities of customer experience team to ensure their interaction with customers reflect positively on the company.
• Define and implement standards/procedures for ensuring optimal customer experience.
• Design scripts and define service standards for incoming customer calls to (these are mostly related to insurance solutions offered online).
• Make call list and design call scripts for outgoing calls to customers in context of marketing and sales campaigns, take the co- lead in the design of such campaigns.
• Review team performance regularly as to both customer experience and quantity.
• Handle escalated customer queries and complaints.
• Play a vital role in innovative customer service projects and liaise with external business partners as needed.
• Develop and implementing strategies useful in improving customer/team relationship, dedication, and satisfaction.
• Oversee the hiring, orienting, and training of customer experience team.
• Organize training programs for customer experience team to update their job knowledge and enhance their skills.
• Establish communication mediums through which customers can readily contact a company and vice versa.
• Conduct studies and research to discover new techniques necessary for improving customer experience.
• Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
• Liaise with Marketing, Claim, Underwriting, Finance and Sales units to analyze customer feedback and develop programs effective for improved customer experience.

Leadership and Management: (If he/she has subordinators)

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Toko to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team
• Lead and develop the teams under Sales team to ensure their professional growth and sustainable company succession.
• Promote career development and create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork, customer and staff care, and management competence and ethics.
• Managing team KPIs and performance management.
• Other duties as assigned by the Line Manager.

Job Requirements

Education and Experience

• At least bachelor’s degree.
• Relevant call center, customer service and/or marketing experience in business with consumers.
• Experience in use social media platforms.
• Having led a team for several years.
• Experience in project management is a plus.

  Key Skills and Competencies

• Customer empathy and customer service mindset.
• Solid work planning, disciplined work monitoring, sufficient eye for details.
• Self-starter, taking initiative, commercial spirit.
• Apart from Lao language, being fluent in English speaking and writing.
• Ability to lead and motivate a winning team.
• Product knowledge of insurance or other financial service is a plus.

Job Summary

Grow in Agency Channel is a vital part of company success.  Senior Officer, Agency Sales is an important role to Recruit and Train New Potential to be the company’s Agents, as well as providing excellent Insurance Knowledge to Agents and their Customers.

key Responsibilities

• Recruiting, screening, and training new agents.
• Analyzing performance and drawing up action plans.
• Establishing strong relationships with Agents and clients.
• Make entertainment with the agent when they are available.
• Research current industry/market trends and use knowledge for business improvement and introduce to the agents doing sales.
• Inform and Suggestion Sales Planning and target setting for the Agents.
• Formulating sales strategies for different products and achieving target Sales.
• Training, motivating, and developing Agents.
• Update the renewal and production to Agents knowledge every week.
• Collect the policies from the agents and send to the processing team for key in the system.
• Helping the agents make sales closed when they have the new Client.
• Help Agents survey and establish new business.
• Document delivery to the agents
• Calling, chatting, and visiting with the agents every week.
• Send the daily report, production report, weekly report, and renewal rate report to the Manager, Agency Business Relationship and Cc: CEO.

Job Requirements

Experience and Qualification:

• Several years of work experience in a fast-paced sales environment, preferably in multiple companies.
• Passionate about servicing customers and about working with a varied range of people.
• Communicating clearly and persuasively based on trust and respect.
• Strong drive to explore new things, never give up and reach ambitious growth objectives.
• Ability to work independently and be fast, be good at numbers, be good at multi-tasking and good eye for detail.
• Eager to learn and to adopt new ways of working.
• Native Lao with also solid English language proficiency for internal reporting purposes.
• Insurance sector experience is a s strong asset, as is experience in other financial services.
• Fluent to use MS Office (Outlook, Word, Excel, PowerPoint).
• Maintain the LEAD mindset above.

Job Summary

Manager, Japanese Business Relationship is one of major contributor in the strategic development and shaping the success of Company. He/she will work closely with the Head of Sales Distribution, management Japanese team to drive and achieve the business plans under Japanese Desk team.

key Responsibilities

The responsibilities of the Manager, Japanese Business Relationship should include the following:

• Leading and Managing Japanese Business Relationship Team and drive team to achieve team KPIs;
• Managing Japanese team and annual sales target (responsible for achieving monthly and yearly sales targets);
• Developing business/sales initiatives and executing sales plans (set targets, and monitor team sales performance tracking);
• Proposing and implement the business strategies align with Group strategic directions;
• Developing and implementing a comprehensive client marketing plan;
• Coordinating Japan-related business initiatives both internally and externally;
• Designing an executive business roadmap of potential business opportunities, including internal and external development programs;
• To perform and grow value for the company shareholders;
• Encouraging a client-oriented approach towards building a successful and profitable business relationship;
• Providing support to the Sales team by implementing agreed actions to retain and grow the business customer base, sustain, and increase profitability;
• Controlling and administering the dedicated financial resources (excluding equity capital), people, and infrastructure of your business units;
• Developing the skill set and capabilities of Sales Staff in line with the market’s changing landscape
• Ensuring team compliance with AML, internal policies including regulatory guidelines, manuals and all other rules and regulations;
• Monitor competitive intelligence by keeping up to date on market trends, competitors, and opportunities;
• To carry out any other duties as directed by the Line Manager.

Leadership and Management: (If he/she has subordinators)

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Group’s to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.
• Lead and develop the team to ensure their professional growth and sustainable company succession.
• Promote career development and create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork, customer, staff care, and management competence and ethics.
• Manage team KPIs and performance management.

Job Requirements

Experience and Qualification:

• Previous working experience any relevant management roles at least 3-5 years
• Experience in sales and/or business management across a range of business discipline
• Strong knowledge in financial industry and excellent in industry and investor networks
• MA/BA in Business Management, Accounting, Finance, or similar relevant field
• Excellent communication, interpersonal and leadership skills and Japanese, English

Job Summary

Manager, Underwriting is responsible for managing underwriting tasks includes reviewing and analyzing risk, providing insurance T&C, arranging reinsurance program, communicating with Forte Group for underwriting support, training the team, preparing production report for Management, overseeing team performance and other related underwriting tasks.

key Responsibilities

The responsibilities of the Manager, Underwriting should include the following:

• Ensure underwriting guidelines for all classes of insurance are being follows;
• Assist sales team in presentation to customers, when requested (Potential and Big Customer only);
• Ensure all declined risks are not accepted and all referred risks must underwrite carefully with support from Head, Underwriting or Chief Operating Officer before providing and quotation or holding cover;
• Assist Head, Underwriting to implement prudent underwriting strategies to achieve profitable growth;
• Monitor and control underwriting process for business efficiency and to ensure all policies are booked-in timely;
• Ensure quotation to customers are completed timely;
• Liaising with Forte Group which exceed our retention;
• Review underwriting result each for class of Business and Implement measure to improve the result;
• Ensure all policies with Facultative Reinsurance key-in to the system;
• Guide and lead the team to work responsibly and with high standard;
• Attend HOD meeting and share progress (including achievement and issue) of the team with other HODs;
• Other tasks as assigned by the Line Manager and/or Management.

Leadership and Management:

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Group’s to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.
• Lead and develop the team to ensure their professional growth and sustainable company succession.
• Promote career development and create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork, customer, staff care, and management competence and ethics.
• Manage team KPIs and performance management.

Committee Members:

• Manager, Underwriting, you will work closely with Head, Underwriting and Chief Operating Officer. You will be in Product Development Committee.

Job Requirements

Experience and Qualification:

• Experience from Insurance Industry or other related industries (3-5 years)
• Experience in Underwriting or Risk Analysis (3years)
• Good communication and presentation skills in English and Lao
• Analytical abilities and problem-solving skills