Job Summary

Manager, Human Resources and Admin is responsible for all HR and Admin functions which includes, People Planning, Recruitment, Training, Remuneration, Engagement, and other administrative tasks.

key Responsibilities

The responsibilities of the Manager, Human Resources and Admin should include the following:

• Managing overall HR and Admin functions recruitment, training, remuneration, staff engagement, personnel cost, HR compliances, and other admin tasks.
• Managing staff personnel cost including budget exercise, cost tracking, and other Human Resources initiatives.
• Developing and establishing HR processes and policies align with legal and compliance.
• Developing and reviewing employee Remuneration and Benefits including other recognition programs.
• Managing personnel data management and HR compliances.
• Managing staff recruitment includes headcount planning, recruitment process, recruitment costing, process and guidelines.
• Managing staff training includes annual training plan, training need analysis, training cost and tracking, and on boarding programs.
• Establishing and coordinating staff engagement activities to lift up engagement and team spirit.
• Working closely with CEO and Management team to identified talent and succession planning for Forte-Toko team.
• Supporting management and staff on KPI and Performance Management Process.
• Supporting overall Human Resources Administrative tasks.
• Working closely with Group HR to make sure the aligning across the group level.
• Other tasks assigned by CEO.

Leadership and Management: (only if he/she has subordinators)

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.
• Lead and develop the teams under HR to ensure their professional growth and sustainable company succession.
• Promote career development and create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork, customer and staff care, and management competence and ethics.
• Managing team KPIs and performance management.

Experience

• Experience in Human Resources function preferably from financial industry (3-5 years).
• Experience in leading the Remuneration and Human Resources Compliance.
• Good communication and presentation skills.
• Analytical abilities and problem-solving skills.
• BA/MA in Human Resources Management or relevant field.

Job Summary

Manager, Chinese Desk is one of major contributor in the strategic development and shaping the success of Company. He/she will work closely with the Chief Sales Officer, management Chinese team to drive and achieve the business plans under Chinese Desk team.

key Responsibilities

The responsibilities of the Manager, Chinese Desk shall include the following:

• Leading and Managing Chinese Desk Team and drive team to achieve team KPIs
• Managing Chinese team and annual sales target (responsible for achieving monthly and yearly sales targets).
• Developing business/sales initiatives and executing sales plans (set targets, and monitor team sales performance tracking).
• Proposing and implement the business strategies align with Group strategic directions.
• Developing and implementing a comprehensive client marketing plan.
• Coordinating China-related business initiatives both internally and externally.
• Designing an executive business roadmap of potential business opportunities, including internal and external development programs.
• To perform and grow value for the company shareholders.
• Encouraging a client-oriented approach towards building a successful and profitable business relationship.
• Providing support to the Sales team by implementing agreed actions to retain and grow the business customer base, sustain, and increase profitability.
• Controlling and administering the dedicated financial resources (excluding equity capital), people, and infrastructure of your business units.
• Developing the skill set and capabilities of Sales Staff in line with the market’s changing landscape.
• Ensuring team compliance with AML, internal policies including regulatory guidelines, manuals and all other rules and regulations.
• Monitor competitive intelligence by keeping up to date on market trends, competitors, and opportunities.
• To carry out any other duties as directed by the Chief Sales Officer.

Leadership and Management: (If he/she has subordinators)

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte-Toko to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.
• Lead and develop the teams under Chinese Desk team to ensure their professional growth and sustainable company succession.
• Promote career development and create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork, customer and staff care, and management competence and ethics.
• Managing team KPIs and performance management.

Experience and Qualifications:

• Previous working experience any relevant management roles at least 5-10 years.
• Experience in business management across a range of business discipline.
• Strong knowledge in financial industry and excellent in industry and investor networks.
• MA/BA in Business Management, Accounting, Finance, or similar relevant field.
• Excellent communication, interpersonal and leadership skills and chinses.

Job Summary

Growing Corporate & Partner Relationship channel is one of our vital parts of the company success. Senior Executive, Corporate & Partner Relationship one of the important roles to support and grow the direct corporate sales and partnership for better business growth and services.

Now we’re seeking a qualified many Senior Executives, Corporate & Partner Relationship to handle direct sales relationship of our various responsive insurance products with the prospective corporate clients and partners. The qualified Senior Executive, Corporate & Partner Relationship must have a strong understanding and experiences of the corporate sales relationship processes (generating leads, prospecting, building relationships, handling customer problems, and closing deals). The ideal candidate shall be a fast learner who has strong negotiating skills and an ability to showcase our offerings in a compelling way. Often tasked with giving presentations to corporate customers, the Senior Executive, Corporate & Partner Relationship must be both personable and professional.

key Responsibilities

• Maintaining and strengthening relationships with the existing corporate clients and partners for better services and more business opportunities.
• Networking and generating potential leads for our future prospecting pools.
• Prospecting potential corporates and partners (i.e., SMEs, Banks, Microfinance Institutions, Leasing companies, international NGOs, etc.) for understanding and identifying their needs of risk protection solution (insurance needs).
• Working with underwriting team and the Senior Manager of Corporate & Partner Relationship to prepare the business proposal that can respond to the prospect/client’s needs/problems.
• Presenting the quality of our product range and inspiring corporates to be part of our growth journey in protecting more and more families and businesses against adverse events in life.
• Providing support on corporates work procedures and solving practical problems.
• Continuously listening to corporates and customers’ needs and working with internal teams to come up with best-value practical solutions.
• Tracking closely individual corporates sales performance, celebrating their successes, and having ongoing dialogues on how to do even better.
• Being a Trainer and Coaching Corporates for Product Knowledge / How to sell Insurance Products.
  

Requirements

• At least 3 years of work experience in a fast-paced sales environment, preferably in corporate segment.
• Passionate about servicing customers and about working with a varied range of people.
• Communicating clearly and persuasively based on trust and respect.
• Strong drive to explore and learn new things, never give up and reach ambitious growth objectives.
• Ability to work independently and be fast, be good at numbers, be good at multi-tasking and good eye for detail.
• Native Lao with also good English language proficiency for internal reporting purposes.
• Insurance sector experience is a s strong asset, as is experience in other financial services.
• Fluent to use MS Office (Outlook, Word, Excel, PowerPoint)
  

Job Summary

Claim Executive is responsible for supporting claim administration work includes reviewing claim document, claim registration, claim processing, and other related claims tasks.

key Responsibilities

The responsibilities of the Claim Executive should include the following: 

• Promptly attending to the accident occurred.
• Register claim into system.
• Communicate with client on required claim document.
• Follow-up for outstanding document/s information on outstanding claims.
• Processing claims payment which is reviewed and approved by Claim Manager to the garage after they finish repairing the vehicle.
• Follow- up the payment with Account.
• Required to assist, as directed by the manager, in other function of the department to ensure that deadline and performance of the department are met as required.
• Update weekly and monthly report to Claim Manager on the status of all claims.

Leadership and Management:

• Uphold high standards of operations performance.
• Create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork.

Requirements

Experience and Qualification: 

• Good communication and presentation skills.
• Active and honestly.
• Analytical abilities and problem-solving skills.

KEY RESPONSIBILITIES

• Ensure timely and accurate production of monthly management reports including consolidating data from various sources for meaningful variance and other analysis
• Support in the planning, coordination and production of interim and annual group and entity level financial statements, accounting schedules and related external reporting deliverables
• Determine appropriate accounting treatment and internal policy for transactions in accordance with accounting standards and management reporting needs
• Oversee centralized group-wide lease management and accounting for IFRS16
• Implement internal control processes to enhance quality, consistency, and accuracy of reporting
• Assist in addressing queries from external and internal auditors
• Partner with the Financial Planning and Analysis team to provide financial analysis in support of forecasting and budget initiatives
• Lead the execution of monthly system closing
• Streamline intercompany reconciliations
• Handle full sets of statutory accounts for investment holding subsidiaries
• Drive improved efficiency and effectiveness across related processes
• Coach, guide and review work of team members
• Perform ad hoc assignments as and when required

REQUIREMENTS

• Bachelor Degree in accounting or any related field
• Audit experience with internationally recognized audit firms a definite plus
• Minimum 2 years' relevant experience
• Experience in preparing audit schedules, audit responses and financial statements preferred
• Experience in using QuickBooks or Peachtree
• Strong analytical mind and interpersonal skills
• Strong skills in MS Office applications, especially in Excel
• Good command of spoken and written English
• Takes accountability for executing tasks to a high standard
• Able to work under pressure and be flexible when necessary to meet deadlines
• Takes the initiative to look at process and efficiency improvements
• Proactively seeks guidance and asks thoughtful questions
• A good team player working collaboratively with others