Job Summary

Senior Officer, Claim (Motor) is responsible for supporting claim administration work includes reviewing claim document, claim registration, claim processing, and other related claims tasks.

key Responsibilities

The responsibilities of the Senior Officer, Claim (Motor) should include the following:

• Handle Hotline number when on duty after office hours, during weekend, and public holiday.
• Answer any claim inquiry.
• Promptly attending to the accident site and take photo evidence for claim supporting purpose.
• Register claim into system.
• Communicate with client on required claim document.
• Follow-up for outstanding document/s information on outstanding claims.
• Check repair price quotation from different garage (Panel and Non-Panel)
• Review quotation price.
• Check and confirm with Manager, Claim (Motor) and client to select the garage.
• Visit garage when they start repairing and take some photos for reference and record.
• Follow up with garage on their progress.
• Check for vat bill, discharge voucher from the garage.
• Processing claims payment which is reviewed and approved by Claim Manager to the garage after they finish repairing the vehicle.
• Follow- up the payment with Account.
• Required to assist, as directed by the manager, in other function of the department to ensure that deadline and performance of the department are met as required.
• Update weekly and monthly report to Claim Manager on the status of all claims.
• Other as assigned by Line Manager.

Job Requirements

Experience and Qualification:

• BA in laws or relevant field
• Experience in Insurance Industry or any related industry (1-2years)
• Good communication and presentation skills in Lao and English
• Analytical abilities and problem-solving skills

Job Summary

To generate revenue growth to the company through customer centric mindset and to gain and sustain customer satisfaction, brand loyalty, and customer retention rate.

key Responsibilities

The responsibilities of the Officer, Customer Service should include the following:

• Follow communication procedures.
• Answer incoming calls and respond to customer’s inquiry.
• Provide accurate, valid, and complete information.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, and alert the management team of trends in customer calls/interactions.
• Engage with customers by collaborating with marketing and sales department in new campaigns and business ideas.
• Generate sales leads and upsell products and services.
• Manage Satisfaction report from all types of insurance (Customers, Agents, Corporate Companies, Claim).
• Keep track on CSAT &NPS ratio report from month to month.
• Report issues related to call and what to improve in record to supervisor.
• Escalate questions to Sales department.
• Raise customer feedback to be used in Marketing purposes.
• Keep track on the trend of Frequency Asked Questions (FAQs).
• Other duties as assigned by Line Manager.

Job Requirements

Experience and Qualification:

• Bachelor’s degree.
• Experience in customer service, call center or fresh graduated.
• MS Outlook competence.
• Ability to communicate in Laos, and English.
• Ability to work a flexible working schedule.
• Customer orientation and excellent communication and presentation skills.

Job Summary

Manager, HR and Admin is responsible for all HR and Admin functions which support Manager HR includes, People Planning, Recruitment, Training, Remuneration, Engagement, and other administrative tasks.

key Responsibilities

• Support overall HR and Admin functions recruitment, training, remuneration, staff engagement, personnel cost, HR compliances, and other admin tasks.
• Assist Manager, HR & Admin developing and establishing HR & Admin processes and policies align with legal and compliance.
• Support staff training includes annual training plan, training need analysis, training cost and tracking, and on boarding programs.
• Support and coordinate staff engagement activities to lift up engagement and team spirit.
• Coordinate and plan for office services, such as accommodation, relocations, equipment, supplies, forms, disposal of assets, maintenance and security services.
• Conduct analyses and oversee administrative operations related to budgeting, contracting and project planning and management processes.
• Assist in preparation of operating budget and maintain inventory and budgetary controls.
• Working closely with Group HR & Admin to make sure the aligning across the group level.
• Other tasks assigned by Line Manager.

Job Requirements

• Bachelor’s degree graduate or fresh graduate in HR, Business Administration, Law or relevant field
• Good communication and presentation skills in Lao and English
• Analytical abilities and problem-solving skills
• MS offices (Excel, Word, PowerPoint, Outlook, Teams)

Job Summary

Monitoring day to day accounting and finance and supervising account department team on daily transactions on correctness and completeness. Review and perform month end closing account to make sure all transactions are taken up in the account.

key Responsibilities

• Supporting Head, Accounting and Finance on supervise and monitor accounts receivable and accounts payable.
• Review and supervise credit control on agent outstanding.
• Review reinsurance premium.
• Review and supervise cashflow.
• Payment of VAT and other taxes.
• Liaison with related government departments.
• Closing of monthly account.
• Ensure all payment to customers, claimants, reinsurers have been done correctly and on time.
• Ensure cashier daily collection is taken up correctly and matched to the bank statement.
• Review agent outstanding report to make sure all collection has been offset properly in the agent accounts.
• Supervise accounting team to make sure routine work are going smoothly.
• Monitoring petty cash payments and ensure its daily report is correctly done.
• Review premium aging report with credit control team in order to make collection on time.
• Supervise credit control team for collection purposes.
• Liaison with agents for premium collection.
• Review reinsurance premium ceded to reinsurers to ensure it is taken up correctly in the accounts.
• Ensure all reinsurance premium has been paid correctly and on time.
• Review and prepare monthly statement of account and send to reinsurers.
• Review daily cashflow report to make sure that there is sufficient fund in the account.
• Supervise account executive on daily transaction flow in and flow out in the bank accounts.
• Review bank reconciliation to make sure all transaction has been taken up.
• Supervise account executive to ensure that VAT, commission tax, salary tax and other taxes has been calculated correctly.
• To make sure all the taxes have been paid to Tax Department on time.
• Liaison with Minister of Finance to make sure all related regulations have been updated and we have applied correctly.
• Liaison with Tax Department on VAT and taxes issues.
• Review all accounts to make sure all transactions have been taken up in the system correctly.
• Review premium income through monthly policy register.
• Review claim expenses to compare with monthly claim reserve movement report.
• Review commission expense, Reinsurance outward with monthly detail policy report.
• Run reconcile between general ledger and sub-ledger account.
• Run monthly short-term policy.
• Process the financial report for the months.
• Other tasks assigned by Manager

Leadership and Management

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Toko to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team
• Lead and develop the teams to ensure their professional growth and sustainable company succession.
• Promote career development and create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork, customer and staff care, and management competence and ethics.
• Managing team KPIs and performance management.

Job Requirements

• Experience in Financial Management Function 3-5 Years
• Proven work experience similar roles specially around accounting and finance, account management, ICCA or CPA areas
• Strong understanding of investment strategies and risk management
• In-depth knowledge of corporate governance, finance, and insurance risk and compliance
• Analytical mindset and problem-solving orientation
• MA or BA in Law, business, finance, investment, or relevant field is preferred.
• Excellent communication skills (both Local and English Languages)
• Certified compliance professional is a plus.

Job Summary

Support all administrative work of the Accounting and Finance department. Petty cash payment for general expenditures, issue tax invoice and manage accounts payable to customers, agents, claimants and other suppliers.

key Responsibilities

• Issue general expenses payments voucher.
• Managing and control the petty cash.
• Review appropriate cover notes and tax invoices and key them into system.
• Following up and clear the advance payments.
• Filling all payment vouchers and other supporting documents of the Accounting and Finance department.
• Daily deposit cash or cheque collection to bank.
• Prepare the bank transfer slip and other supporting for bank transfer process.
• Collect bank statements.
• Monthly sending the registry fee report to MoF.
• Monthly sending the payment to Lao Social Security Organization (LSSO).
• Provide support and assistance on the supporting documents to auditors, tax professionals, and regulatory agencies instructed by line manager.
• Record the daily exchange rate for monthly reporting purpose.
• Other ad-hoc functions assigned by Line Manager.

Job Requirements

• Fresh graduated or experience in accounting and finance function preferably from financial industry (1-2 years)
• Good communication and presentation skills in Lao and English
• Familiarity with formula in MS Excel, MS Outlook
• BA in accounting, finance, economic or relevant field