Job Summary

Head of Sales Management is one of major contributor in the strategic business development and shaping the success of Company. He/she will work closely with the CEO, management team to drive all business aspects.

Head of Sales Distribution Management is responsible for managing and implementing business and sales strategies in order to achieve efficiency and effectiveness of all sales distribution channels (esp. corporate, agency, and branches).

key Responsibilities

• Managing the Sales team which includes corporate, agency, and branch distribution channels.
• Formulating, proposing and implementing the sound business retention and expansion strategies in alignment with business and Group strategic directions.
• Leading and managing the business/sales function through setting the KPIs, business initiatives and execution plan to ensure that we can achieve the agreed targeted budgets and P&L targets.
• Setting and enforcing a high standard of productivity, quality, and service levels among the sales team.
• Boosting and encouraging the culture of customer-oriented approach towards building a sustainable and profitable business relationship.
• Providing strong support to the Sales team for effective implementing the agreed actions in order to attain the growth of the customer base, business income, and profitability.
• Controlling and administering the related and dedicated financial resources (esp. budget expenses and sales related costs), people, and infrastructure of your business units.
• Developing the skill set and capabilities of Sales Staff in line with the company’s strategic change and development roadmap as well as the market’s changing landscape.
• Ensuring team compliance with AML, internal policies including regulatory guidelines, manuals and all other rules and regulations ▪ Monitor competitive intelligence by keeping up to date on market trends, competitors, and opportunities.
• Performing and growing value for the company shareholders.
• To carry out any other duties as directed by the CEO.

Leadership and Management: (If he/she has subordinators)

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Toko to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.
• Lead and develop the teams under Chinese Desk team to ensure their professional growth and sustainable company succession.
• Promote career development and create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork, customer and staff care, and management competence and ethics.
• Managing team KPIs and performance management.

Job Requirements

Experience and Qualification:

• Previous working experience as Senior Manager of Sales, Head of Sales, or any relevant management roles in the financial sector at least 5-10 years.
• Proven experience in business management across a range of business disciplines.
• Strong knowledge in financial industry, esp. in insurance, bank, leasing or MFIs industries.
• Excellent communication (both local and English), interpersonal and leadership skills.
• Very sounded critical thinking and problem solving skills.
• Strong mindset of business development and entrepreneurship.
• MA/BA in Business Management, Accounting, Finance, or similar relevant field.
• Native Laotian is most preferable.

Job Summary

Manager, Chinese Business Relationship is one of major contributor in the strategic development and shaping the success of Company. He/she will work closely with the Head of Sales Distribution, management Chinese team to drive and achieve the business plans under Chinese Business Relationship team.

key Responsibilities

The responsibilities of the Manager, Chinese Business Relationship shall include the following:

• Leading and Managing Chinese Business Relationship Team and drive team to achieve team KPIs.
• Managing Chinese team and annual sales target (responsible for achieving monthly and yearly sales targets).
• Developing business/sales initiatives and executing sales plans (set targets, and monitor team sales performance tracking).
• Proposing and implement the business strategies align with Group strategic directions.
• Developing and implementing a comprehensive client marketing plan.
• Coordinating China-related business initiatives both internally and externally.
• Designing an executive business roadmap of potential business opportunities, including internal and external development programs.
• To perform and grow value for the company shareholders.
• Encouraging a client-oriented approach towards building a successful and profitable business relationship.
• Providing support to the Sales team by implementing agreed actions to retain and grow the business customer base, sustain, and increase profitability.
• Controlling and administering the dedicated financial resources (excluding equity capital), people, and infrastructure of your business units.
• Developing the skill set and capabilities of Sales Staff in line with the market’s changing landscape.
• Ensuring team compliance with AML, internal policies including regulatory guidelines, manuals and all other rules and regulations.
• Monitor competitive intelligence by keeping up to date on market trends, competitors, and opportunities.
• To carry out any other duties as directed by the Head of Sales Distribution.

Leadership and Management: (If he/she has subordinators)

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Toko to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.
• Lead and develop the teams under Chinese Business Relationship team to ensure their professional growth and sustainable company succession.
• Promote career development and create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork, customer and staff care, and management competence and ethics.
• Managing team KPIs and performance management.

Job Requirements

Experience and Qualification:

• Previous working experience any relevant management roles at least 5-10 years.
• Experience in business management across a range of business discipline.
• Strong knowledge in financial industry and excellent in industry and investor networks.
• MA/BA in Business Management, Accounting, Finance, or similar relevant field.
• Excellent communication, interpersonal and leadership skills and Chinese.

Job Summary

Assistant Manager, Korean Business Relationship is one of major contributor in the strategic development and shaping the success of Company. He/she will work closely with the Head of Sales Distribution, management Korean team to drive and achieve the business plans under Korean Desk team.

key Responsibilities

The responsibilities of the Assistant Manager, Korean Business Relationship shall include the following:

• Leading and Managing Korean Business Relationship Team and drive team to achieve team KPIs.
• Managing Korean team and annual sales target (responsible for achieving monthly and yearly sales targets).
• Developing business/sales initiatives and executing sales plans (set targets, and monitor team sales performance tracking).
• Proposing and implement the business strategies align with Group strategic directions.
• Developing and implementing a comprehensive client marketing plan.
• Coordinating Korea-related business initiatives both internally and externally.
• Designing an executive business roadmap of potential business opportunities, including internal and external development programs.
• To perform and grow value for the company shareholders.
• Encouraging a client-oriented approach towards building a successful and profitable business relationship.
• Providing support to the Sales team by implementing agreed actions to retain and grow the business customer base, sustain, and increase profitability.
• Controlling and administering the dedicated financial resources (excluding equity capital), people, and infrastructure of your business units.
• Developing the skill set and capabilities of Sales Staff in line with the market’s changing landscape.
• Ensuring team compliance with AML, internal policies including regulatory guidelines, manuals and all other rules and regulations.
• Monitor competitive intelligence by keeping up to date on market trends, competitors, and opportunities.
• To carry out any other duties as directed by the Head of Sales Distribution.

Leadership and Management: (If he/she has subordinators)

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Toko to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.
• Lead and develop the teams under Korean Business Relationship team to ensure their professional growth and sustainable company succession.
• Promote career development and create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork, customer and staff care, and management competence and ethics.
• Managing team KPIs and performance management.

Job Requirements

Experience and Qualification:

• Previous working experience any relevant management roles at least 3-5 years.
• Experience in business management across a range of business discipline.
• Strong knowledge in financial industry and excellent in industry and investor networks.
• MA/BA in Business Management, Accounting, Finance, or similar relevant field.
• Excellent communication, interpersonal and leadership skills and Korean, English.

Job Summary

Assistant Manager, Claim (Non-Motor) is responsible for managing claim tasks includes reviewing claim report, checking daily tasks from claim officers, keeping good relationship with panel hospitals, looking for more panel hospitals, keeping good record of claim report and keeping management updated about the trends, training the team about claim review, and other related underwriting tasks.

key Responsibilities

The responsibilities of the Assistant Manager, Claim (Non-Motor) should include the following:

• Assist Manager, Claim (Non-Motor) to implement prudent claim strategies to achieve claim satisfaction from client.
• Ensure all valid claims are dealt with according to the policy coverage.
• Check and approve all valid claims promptly.
• Prevent and minimize claim leakage and fraudulent claim – Control and reduce claim cost.
• Dealing with customer’s complaint and appeal.
• Improve customer satisfaction and retention through effective and efficient handling of claims.
• Develop, implement, and control claim processes to deliver quality services to customers.
• Identify and implement training needs of claim staff to enable them to carry out their job effectively.
• Ensure all claims reported are recorded promptly with the correct reserve and reserves are reviewed and updated regularly based on the latest information.
• Working with Underwriting Department and Sales Distribution Department to implement risk improvement measures.
• Go to do a claim survey and gather all necessary claim information for non-medical products.
• Check and follow up for non-motor outstanding and claim payment for non-motor claims.
• Confirm Guarantee of Payment (GOP) for Bangkok Hospital Udon when our client admits to our panel hospital.
• Confirm IPD calculation for panel hospitals both in Laos and Thailand when the customer discharges the hospital.
• Build good relationships with panel clinics and hospitals.
• Manage Forte Toko medical hotline number (receive and answer the phone for clients, panel clinics and hospitals when our clients go to use the cashless medical cards at our panel clinics and hospitals both in Laos and Thailand…).
• Survey for new clinic and hospital both in Laos and Thailand to do the service agreement and recruit them to be panel clinics and hospitals.
• Preparing claim report to update to management and other HODs in the HOD meeting.
• Guide and lead the team to work responsibly and with high standard.
• Monitor and control claim process for claim efficiency.
• Managing and coaching claim staff in their daily work.
• Prepare monthly outstanding claim report.
• Conduct monthly department meetings with claim staff.

Leadership and Management:

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Group’s to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.
• Lead and develop the team to ensure their professional growth and sustainable company succession.
• Promote career development and create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork, customer, staff care, and management competence and ethics.
• Manage team KPIs and performance management.
• Other assigned by the Manager, Claim (Non-Motor).

Job Requirements

Experience and Qualification:

• BA/MA in Nurse or relevant field preferred.
• Experience from Nures, Insurance Industry or other related industries (2-5years).
• Experience in Insurance Claim Department (2-3years).
• Good communication and presentation skills in English and Lao.
• Analytical abilities and problem-solving skills.
• Good leadership and management skills.

Job Summary

Plan and coordinate the activities of the newly built customer service team (Call Center) and foster a positive customer experience as part of our strong ambition to grow and be the leading customer- centric insurer for the people of Lao PDR.

key Responsibilities

The responsibilities of the Senior Officer, Customer Service shall include the following:

• Prepare and manage annual budgets in achieving set objectives and goals.
• Direct the daily work of the customer service team.
• Supervise and monitor the activities of customer experience team to ensure their interaction with customers reflect positively on the company.
• Define and implement standards/procedures for ensuring optimal customer experience.
• Design scripts and define service standards for incoming customer calls to (these are mostly related to insurance solutions offered online).
• Make call list and design call scripts for outgoing calls to customers in context of marketing and sales campaigns, take the co- lead in the design of such campaigns.
• Review team performance regularly as to both customer experience and quantity.
• Handle escalated customer queries and complaints.
• Play a vital role in innovative customer service projects and liaise with external business partners as needed.
• Develop and implementing strategies useful in improving customer/team relationship, dedication, and satisfaction.
• Oversee the hiring, orienting, and training of customer experience team.
• Organize training programs for customer experience team to update their job knowledge and enhance their skills.
• Establish communication mediums through which customers can readily contact a company and vice versa.
• Conduct studies and research to discover new techniques necessary for improving customer experience.
• Collect, analyze, and interpret customer interactions data to identify requirements and information useful in optimizing customer experience.
• Liaise with Marketing, Claim, Underwriting, Finance and Sales units to analyze customer feedback and develop programs effective for improved customer experience.

Leadership and Management: (If he/she has subordinators)

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Toko to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team
• Lead and develop the teams under Sales team to ensure their professional growth and sustainable company succession.
• Promote career development and create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork, customer and staff care, and management competence and ethics.
• Managing team KPIs and performance management.
• Other duties as assigned by the Line Manager.

Job Requirements

Education and Experience

• At least bachelor’s degree.
• Relevant call center, customer service and/or marketing experience in business with consumers.
• Experience in use social media platforms.
• Having led a team for several years.
• Experience in project management is a plus.

  Key Skills and Competencies

• Customer empathy and customer service mindset.
• Solid work planning, disciplined work monitoring, sufficient eye for details.
• Self-starter, taking initiative, commercial spirit.
• Apart from Lao language, being fluent in English speaking and writing.
• Ability to lead and motivate a winning team.
• Product knowledge of insurance or other financial service is a plus.

Job Summary

Grow in Agency Channel is a vital part of company success.  Senior Officer, Agency Sales is an important role to Recruit and Train New Potential to be the company’s Agents, as well as providing excellent Insurance Knowledge to Agents and their Customers.

key Responsibilities

The responsibilities of the Senior Officer, Agency Sales should include the following:

• Recruiting, screening, and training new agents.
• Analyzing performance and drawing up action plans.
• Establishing strong relationships with Agents and clients.
• Make entertainment with the agent when they are available.
• Research current industry/market trends and use knowledge for business improvement and introduce to the agents doing sales.
• Inform and Suggestion Sales Planning and target setting for the Agents.
• Formulating sales strategies for different products and achieving target Sales.
• Training, motivating, and developing Agents.
• Update the renewal and production to Agents knowledge every week.
• Collect the policies from the agents and send to the processing team for key in the system.
• Helping the agents make sales closed when they have the new Client.
• Help Agents survey and establish new business.
• Document delivery to the agents.
• Calling, chatting, and visiting with the agents every week.
• Send the daily report, production report, weekly report, and renewal rate report to the Manager, Agency Business Relationship and Cc: CEO.

Job Requirements

Experience and Qualification:

• Several years of work experience in a fast-paced sales environment, preferably in multiple companies.
• Passionate about servicing customers and about working with a varied range of people.
• Communicating clearly and persuasively based on trust and respect.
• Strong drive to explore new things, never give up and reach ambitious growth objectives.
• Ability to work independently and be fast, be good at numbers, be good at multi-tasking and good eye for detail.
• Eager to learn and to adopt new ways of working.
• Native Lao with also solid English language proficiency for internal reporting purposes.
• Insurance sector experience is a s strong asset, as is experience in other financial services.
• Fluent to use MS Office (Outlook, Word, Excel, PowerPoint).
• Maintain the LEAD mindset above.