Job Summary

Manager, Chinese Business Relationship is one of major contributor in the strategic development and shaping the success of Company. He/she will work closely with the Head of Sales Distribution, management Chinese team to drive and achieve the business plans under Chinese Business Relationship team.

key Responsibilities

The responsibilities of the Manager, Chinese Business Relationship should include the following:

• Leading and Managing Chinese Business Relationship Team and drive team to achieve team KPIs;
• Managing Chinese team and annual sales target (responsible for achieving monthly and yearly sales targets);
• Developing business/sales initiatives and executing sales plans (set targets, and monitor team sales performance tracking);
• Proposing and implement the business strategies align with Group strategic directions;
• Developing and implementing a comprehensive client marketing plan;
• Coordinating China-related business initiatives both internally and externally;
• Designing an executive business roadmap of potential business opportunities, including internal and external development programs;
• To perform and grow value for the company shareholders;
• Encouraging a client-oriented approach towards building a successful and profitable business relationship;
• Providing support to the Sales team by implementing agreed actions to retain and grow the business customer base, sustain, and increase profitability;
• Controlling and administering the dedicated financial resources (excluding equity capital), people, and infrastructure of your business units;
• Developing the skill set and capabilities of Sales Staff in line with the market’s changing landscape;
• Ensuring team compliance with AML, internal policies including regulatory guidelines, manuals and all other rules and regulations;
• Monitor competitive intelligence by keeping up to date on market trends, competitors, and opportunities;
• To carry out any other duties as directed by the Line Manager.

Leadership and Management: (If he/she has subordinators)

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Group’s to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.
• Lead and develop the team to ensure their professional growth and sustainable company succession.
• Promote career development and create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork, customer, staff care, and management competence and ethics.
• Manage team KPIs and performance management.

Job Requirements

Experience and Qualification:

• Experience from financial industry or other related industries (3-5 years);
• Experience in sales and/or business management across a range of business discipline;
• Strong knowledge in financial industry and excellent in industry and investor networks;
• MA/BA in Business Management, Accounting, Finance, or similar relevant field;
• Excellent communication, interpersonal and leadership skills and Chinese, English.

Job Summary

Assistant Manager, Digital Marketing is responsible for assist the Manager, Business Development & MarCom on managing the design and implementation of a range of online & offline communication strategies and supporting top management in growing Forte Laos’ business.

key Responsibilities

The responsibilities of the Assistant Manager, Business Development & MarCom should include the following:

• Drive marketing strategy and plans to maximize awareness, purchase, engagement and loyalty for Forte products across all business units.
• Manage marketing and communications activities across all platforms, formats and media (eg digital, apps, print, out of home, events, CSR etc.).
• Work with team members and relevant colleagues to generate and track reach, engagement, enquiries and leads.
• Develop innovative content and storytelling that motivates, inspires and educates.
• Develop product proposition and messaging in both Lao and English.
• Develop content publishing calendar and coordinate workflows with designers, agencies etc.
• Write, edit and publish content (eg product copy, brochures, scripts, articles, social media posts, webpages, email newsletters, etc).
• Manage end-to-end content production, including engaging, briefing and review of photography, videography or design services.
• Ensure that all marketing materials (digital or physical) adheres to Forte brand guidelines, editorial style guide, tone of voice and visual style, and information is accurate and timely.
• Proactively collaborate with fellow marketing team members, other departments, stakeholders and clients to ensure fully integrated campaigns which meet marketing goals.
• Present regular reports on marketing performance results and recommendations (e.g weekly/monthly/annually).
• Manage marketing budget and expenditure to ensure cost-effectiveness.
• Analyze market research and keep up to date with marketing trends and developments to ensure continuous improvement and innovation.
• Any other duties as required or assigned by the Line Manager.

Business Development

• Support Manager, Business Development & MarCom, CEO and HODs to formulate business development plans and growth projections.
• Identify market opportunities through meetings, networking, researching prospective accounts and other channels.
• Meet existing and potential clients and building positive relationships, and referring potential leads to the sales team.

Job Requirements

Experience and Qualification:

• Have prior experience in a similar role.
• Familiarity with design software e.g., Illustrator, Photoshop, etc.
• Proficient in developing, executing, and measuring demand-generation programs that keep customers and prospects engaged throughout the funnel.
• Strong knowledge of content development and SEM.
• A strong network of PR and media contacts would be highly advantageous.
• Have exceptional verbal & written communication skills.
• Have a high level of attention to detail, including a proven ability to manage multiple and competing priorities simultaneously.

Job Summary

Grow in Corporate Direct Sales Channel is a vital part of company success.  Assistant Manager, Corporate Direct Sales is an important role to providing excellent and innovative Insurance Products and business to the corporate customers.

key Responsibilities

The responsibilities of the Assistant Manager, Corporate Direct Sales should include the following:

• Analyzing performance and drawing up action plans.
• Establishing strong relationships with clients.
• Research current industry/market trends and use knowledge for business improvement and introduce/propose to the company’s corporate clients.
• Formulating sales strategies for different products and achieving target Sales.
• Training, motivating, and taking care the current clients and new clients.
• Send the daily report, production report, weekly report, and renewal rate report to the Senior Manager, Corporate Business Relationship and Cc: CEO.
• Other duties as assigned by Line Manager.

Leadership and Management: (If he/she has subordinators)

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Group’s to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.
• Lead and develop the team to ensure their professional growth and sustainable company succession.
• Promote career development and create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork, customer, staff care, and management competence and ethics.
• Manage team KPIs and performance management.

Job Requirements

Experience and Qualification:

• Several years of work experience in a fast-paced sales environment, preferably in multiple companies
• Passionate about servicing customers and about working with a varied range of people
• Communicating clearly and persuasively based on trust and respect
• Strong drive to explore new things, never give up and reach ambitious growth objectives
• Ability to work independently and be fast, be good at numbers, be good at multi-tasking and good eye for detail
• Eager to learn and to adopt new ways of working
• Native Lao with also solid English language proficiency for internal reporting purposes
• Insurance sector experience is a s strong asset, as is experience in other financial services

Job Summary

Assistant Manager, Claim (Motor) is responsible for supporting Manager, Claim (Motor) on managing claim tasks includes reviewing claim report, checking daily tasks from claim officers, keeping good relationship with panel garages, looking for more panel garages, keeping good record of claim report and keeping management updated about the trends, training the team about claim review, building up good connection with traffic police officer, and other related claim tasks.

Key Responsibilities:

The responsibilities of the Assistant Manager, Claim (Motor) should include the following:

• Assist Manager, Claim (Motor) to implement prudent claim strategies to achieve claim satisfaction from client.
• Ensure all valid claims are dealt with according to the policy coverage.
• Make decision on policy liability – Collect information in order to make decision.
• Manage all in-house adjusters.
• Check and approve all valid claims promptly.
• Prevent and minimize claim leakage and fraudulent claim – Control and reduce claim cost.
• Dealing with customer’s complaint and appeal.
• Improve customer satisfaction and retention through effective and efficient handling of claims.
• Develop, implement, and control claim processes to deliver quality services to customers.
• Identify and implement training needs of claim staff to enable them to carry out their job effectively.
• Ensure all claims reported are recorded promptly with the correct reserve and reserves are reviewed and updated regularly based on the latest information.
• Working with Underwriting Department and Sales Department to implement risk improvement measures.
• Reduce the processing time and lifecycle of claims – each function must have a clear process flow chart.
• Managing and coaching claim staff in their daily work.
• Prepare monthly outstanding claim report.
• Conduct monthly department meetings with claim staff.
• Attend the HOD Meeting and Claim Committee Meeting in case that Manager, Claim (Motor) is not available or absent or as needed.
• Others as assigned by the Line Manager.

Job Requirements

Experience and Qualification:

• BA/MA in laws, accounting, business administration or relevant field.
• Experience from Insurance Industry or other related industries (3-5years).
• Experience in Insurance Claim Department (2-3years).
• Good communication and presentation skills in Lao and English.
• Analytical abilities and problem-solving skills.

Job Summary

Manager, Japanese Business Relationship is one of major contributor in the strategic development and shaping the success of Company. He/she will work closely with the Head of Sales Distribution, management Japanese team to drive and achieve the business plans under Japanese Desk team.

key Responsibilities

The responsibilities of the Manager, Japanese Business Relationship should include the following:

• Leading and Managing Japanese Business Relationship Team and drive team to achieve team KPIs;
• Managing Japanese team and annual sales target (responsible for achieving monthly and yearly sales targets);
• Developing business/sales initiatives and executing sales plans (set targets, and monitor team sales performance tracking);
• Proposing and implement the business strategies align with Group strategic directions;
• Developing and implementing a comprehensive client marketing plan;
• Coordinating Japan-related business initiatives both internally and externally;
• Designing an executive business roadmap of potential business opportunities, including internal and external development programs;
• To perform and grow value for the company shareholders;
• Encouraging a client-oriented approach towards building a successful and profitable business relationship;
• Providing support to the Sales team by implementing agreed actions to retain and grow the business customer base, sustain, and increase profitability;
• Controlling and administering the dedicated financial resources (excluding equity capital), people, and infrastructure of your business units;
• Developing the skill set and capabilities of Sales Staff in line with the market’s changing landscape
• Ensuring team compliance with AML, internal policies including regulatory guidelines, manuals and all other rules and regulations;
• Monitor competitive intelligence by keeping up to date on market trends, competitors, and opportunities;
• To carry out any other duties as directed by the Line Manager.

Leadership and Management: (If he/she has subordinators)

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Group’s to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.
• Lead and develop the team to ensure their professional growth and sustainable company succession.
• Promote career development and create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork, customer, staff care, and management competence and ethics.
• Manage team KPIs and performance management.

Job Requirements

Experience and Qualification:

• Previous working experience any relevant management roles at least 3-5 years.
• Experience in sales and/or business management across a range of business discipline.
• Strong knowledge in financial industry and excellent in industry and investor networks.
• MA/BA in Business Management, Accounting, Finance, or similar relevant field.
• Excellent communication, interpersonal and leadership skills and Japanese, English.

Job Summary

Officer, Claim (Motor) is responsible for supporting claim administration work includes reviewing claim document, claim registration, claim processing, and other related claims tasks.

key Responsibilities

The responsibilities of the Officer, Claim (Motor) should include the following:

• Register claim into system.
• Communicate with client on required claim document.
• Follow-up for outstanding document/s information on outstanding claims.
• Processing claims payment which is reviewed and approved by Claim Manager to the garage after they finish repairing the vehicle.
• Follow- up the payment with Accounting Department.
• Required to assist, as directed by the manager, in other function of the department to ensure that deadline and performance of the department are met as required.
• Update weekly and monthly report to Claim Manager on the status of all claims.
• To carry out any other duties as directed by the Line Manager.

Job Requirements

Experience and Qualification:

• Bachelor’s degree graduate or fresh graduate in laws or related field.
• Good communication and presentation skills in Lao and English.
• Good leadership and management skills.

Job Summary

Respond and manage accounts payable for customers, agents, claimants and other suppliers. Assist within the department admin task and support the management in the payment and treasury function.

key Responsibilities

The responsibilities of the Senior Officer, Accounting should include the following:

• Working as administrative of account department.
• Payment of petty cash for general expenses.
• Working as administrative of account department.
• Filling all payment vouchers, receipt vouchers and journal vouchers of account department.
• Monitoring and record all tax invoice book distribute to agents.
• Collect all tax invoices from garages, supplier, etc. for VAT credit refund.
• Filling cashier collection report with supporting documents.
• Payment of petty cash for general expenses.
• Payment petty cash for general expenditures for office administrative expense.
• Prepare daily petty cash report.
• Release cheque payments to customers, claimants, agents, and other suppliers.
• Prepare monthly money laundering report to submit to Ministry of Finance.
• Other ad-hoc functions assigned by management.

Job Requirements

Experience and Qualification:

• Experience in accounting and finance function preferably from financial industry (2-3 years).
• Experience in financial controlling, tax filling and accounting.
• Good communication and presentation skills in Lao and English.
• Familiarity with formula in MS Excel, MS Outlook.

Job Summary

Assistant Manager, Underwriting is responsible for assist the Manager and Head, Underwriting on managing underwriting tasks includes reviewing and analyzing risk, providing insurance T&C, arranging reinsurance program, communicating with Forte Group for underwriting support, training the team, preparing production report for Management, overseeing team performance and other related underwriting tasks.

key Responsibilities

The responsibilities of the Assistant Manager, Underwriting should include the following:

• Ensure underwriting guidelines for all classes of insurance are being follows;
• Assist sales team in presentation to customers, when requested (Potential and Big Customer only);
• Ensure all declined risks are not accepted and all referred risks must underwrite carefully with support from Head, Underwriting or Chief Executive Officer before providing and quotation or holding cover;
• Assist Manager and Head, Underwriting to implement prudent underwriting strategies to achieve profitable growth;
• Monitor and control underwriting process for business efficiency and to ensure all policies are booked-in timely;
• Ensure quotation to customers are completed timely;
• Liaising with Forte Group which exceed our retention;
• Review underwriting result each for class of Business and Implement measure to improve the result;
• Ensure all policies with Facultative Reinsurance key-in to the system;
• Guide and lead the team to work responsibly and with high standard;
• Attend HOD meeting and share progress (including achievement and issue) of the team with other HODs in case of absent the Manager or Head;
• Other tasks as assigned by the Line Manager and/or Management.

Leadership and Management:

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Group’s to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.
• Lead and develop the team to ensure their professional growth and sustainable company succession.
• Promote career development and create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork, customer, staff care, and management competence and ethics.
• Manage team KPIs and performance management.

Job Requirements

Experience and Qualification:

• Experience from Insurance Industry or other related industries (3-5 years).
• Experience in Underwriting or Risk Analysis (3years).
• Good communication and presentation skills in English and Lao.
• Analytical abilities and problem-solving skills.

Job Summary

Chief Distribution Officer is one of major contributor in the strategic business development and shaping the success of Company. He/she will work closely with the CEO, management team to drive all business aspects.

Chief Distribution Officer is responsible for managing and implementing business and sales strategies in order to achieve efficiency and effectiveness of all sales distribution channels (esp. corporate, agency, direct and branches).

key Responsibilities

The responsibilities of the Chief Distribution Officer should include the following:

• Managing the Sales team which includes corporate, agency, direct and branch distribution channels;
• Formulating, proposing and implementing the sound business retention and expansion strategies in alignment with business and Group strategic directions;
• Leading and managing the business/sales function through setting the KPIs, business initiatives and execution plan to ensure that we can achieve the agreed targeted budgets and P&L targets;
• Setting and enforcing a high standard of productivity, quality, and service levels among the sales team;
• Boosting and encouraging the culture of customer-oriented approach towards building a sustainable and profitable business relationship;
• Providing strong support to the Sales team for effective implementing the agreed actions in order to attain the growth of the customer base, business income, and profitability;
• Controlling and administering the related and dedicated financial resources (esp. budget expenses and sales related costs), people, and infrastructure of your business units;
• Developing the skill set and capabilities of Sales Staff in line with the company’s strategic change and development roadmap as well as the market’s changing landscape;
• Ensuring team compliance with AML, internal policies including regulatory guidelines, manuals and all other rules and regulations;
• Monitor competitive intelligence by keeping up to date on market trends, competitors, and opportunities;
• Performing and growing value for the company shareholders;
• To carry out any other duties as directed by the CEO.

Leadership and Management: (If he/she has subordinators)

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Group’s to ensure effectiveness, efficiency, and social responsibilities are met;
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team;
• Lead and develop the team to ensure their professional growth and sustainable company succession;
• Promote career development and create a conductive working environment for teamwork and growth;
• Lead by example the highest standards in terms of teamwork, customer, staff care, and management competence and ethics;
• Manage team KPIs and performance management.

Job Requirements

Experience and Qualification:

• Previous working experience as Senior Manager of Sales, Head of Sales, or any relevant management roles in the financial sector at least 5-10 years;
• Proven experience in business management across a range of business disciplines;
• Strong knowledge in financial industry, esp. in insurance, bank, leasing or MFIs industries;
• Excellent communication (both local and English), interpersonal and leadership skills;
• Very sounded critical thinking and problem solving skills;
• Strong mindset of business development and entrepreneurship;
• MA/BA in Business Management, Accounting, Finance, or similar relevant field;
• Native Laotian is most preferable.

Job Summary

Manager, Claim (Non-Motor) is responsible for managing claim tasks includes reviewing claim report, checking daily tasks from claim officers, keeping good relationship with panel hospitals, looking for more panel hospitals, keeping good record of claim report and keeping management updated about the trends, training the team about claim review, and other related underwriting tasks.

key Responsibilities

The responsibilities of the Manager, Claim (Non-Motor) should include the following:

• Assist Head, Finance and Claim Operations to implement prudent claim strategies to achieve claim satisfaction from client.
• Ensure all valid claims are dealt with according to the policy coverage.
• Check and approve all valid claims promptly.
• Prevent and minimize claim leakage and fraudulent claim – Control and reduce claim cost.
• Dealing with customer’s complaint and appeal.
• Improve customer satisfaction and retention through effective and efficient handling of claims.
• Develop, implement, and control claim processes to deliver quality services to customers.
• Identify and implement training needs of claim staff to enable them to carry out their job effectively.
• Ensure all claims reported are recorded promptly with the correct reserve and reserves are reviewed and updated regularly based on the latest information.
• Working with Underwriting Department and Sales Distribution Department to implement risk improvement measures.
• Go to do a claim survey and gather all necessary claim information for non-medical products.
• Check and follow up for non-motor outstanding and claim payment for non-motor claims.
• Confirm Guarantee of Payment (GOP) for Bangkok Hospital Udon when our client admits to our panel hospital.
• Confirm IPD calculation for panel hospitals both in Laos and Thailand when the customer discharges the hospital.
• Build good relationships with panel clinics and hospitals.
• Manage Forte Toko medical hotline number (receive and answer the phone for clients, panel clinics and hospitals when our clients go to use the cashless medical cards at our panel clinics and hospitals both in Laos and Thailand…)
• Survey for new clinic and hospital both in Laos and Thailand to do the service agreement and recruit them to be panel clinics and hospitals.
• Preparing claim report to update to management and other HODs in the HOD meeting.
• Guide and lead the team to work responsibly and with high standard.
• Monitor and control claim process for claim efficiency.
• Managing and coaching claim staff in their daily work.
• Prepare monthly outstanding claim report.
• Conduct monthly department meetings with claim staff.
• Other duties as assigned by the Line Manager.

Leadership and Management:

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Group’s to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.
• Lead and develop the team to ensure their professional growth and sustainable company succession.
• Promote career development and create a conductive working environment for teamwork and growth.
• Lead by example the highest standards in terms of teamwork, customer, staff care, and management competence and ethics.
• Manage team KPIs and performance management.

Committee Members:

Manager, Claim (Non-Motor), you will work closely with Head, Finance and Claim Operations and Chief Executive Officer. You will be in Claims Committee and Product Development Committee.

Job Requirements

Experience and Qualification:

• Experience from Insurance Industry or other related industries (3-5 years).
• Experience in Insurance Claim Department or management level (2-3 years).
• Good communication and presentation skills in Lao and English.
• Analytical abilities and problem-solving skills.

Job Summary

General Manager (GM) is one of major contributors in the strategic business development and shaping the success of Company. He/she will work closely with the GCEO, management team to drive all business aspects.

key Responsibilities

The responsibilities of the General Manager (GM) should include the following:

• Overseeing the company's day-to-day operations, including managing budgets, resources, and employees;
• Running a business requires efficiently managing various verticals with revenue and cost implications, including claim, underwriting, finance, HR, Customer Service, IT, and product development;
• Developing and implementing strategies to achieve business goals and objectives;
• Managing the Sales team which includes corporate, agency, direct and branch distribution channels;
• Formulating, proposing and implementing the sound business retention and expansion strategies in alignment with business and Group strategic directions;
• Providing strong support to Operation and Sales team for effective implementing the agreed actions in order to attain the growth of the customer base, business income, and profitability;
• Controlling and administering the related and dedicated financial resources (esp. budget expenses and sales related costs), people, and infrastructure of your business units;
• Develop and maintain relationships with internal and external stakeholders i.e. customers, brokers, partners etc;
• Ensuring team compliance with AML, internal policies including regulatory guidelines, manuals and all other rules and regulations;
• Monitor competitive intelligence by keeping up to date on market trends, competitors, and opportunities;
• To carry out any other duties as directed by the GCEO or CEO.

Leadership and Management: (If he/she has subordinators)

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Group’s to ensure effectiveness, efficiency, and social responsibilities are met;
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team;
• Lead and develop the team to ensure their professional growth and sustainable company succession;
• Promote career development and create a conductive working environment for teamwork and growth;
• Lead by example the highest standards in terms of teamwork, customer, staff care, and management competence and ethics;
• Manage team KPIs and performance management.

Job Requirements

Experience and Qualification:

• Proven experience in business management across a range of business disciplines; head or chief of operation, or any relevant roles.
• Strong knowledge in financial industry, esp. in insurance, claim, underwriting, and business.
• Excellent communication (both local and English), interpersonal and leadership skills;
• Very sounded critical thinking and problem solving skills;
• Strong mindset of business development and entrepreneurship;
• MA/BA in Business Management, Accounting, Finance, or similar relevant field;
• Native Laotian is most preferable.

Job Summary

Assistant Manager, Direct Business Relationships is responsible for acquiring new clients, build strong relationships with existing clients, and contribute to the growth of the insurance business.

key Responsibilities

The responsibilities of the Assistant Manager, Direct Business Relationships should include the following:

• Preparing business development plan for generating potential leads to achieve the new business target.
• Prospecting potential corporates and SMEs (i.e. International Schools, Trading businesses, Hotel and restaurants, etc. ) for understanding and identifying their needs of risk protection solution (insurance needs).
• Maintaining and strengthening relationships with the existing corporate clients for better services (i.e. renewal policies) and more business opportunities (cross-selling and/or up-selling).
• Working with underwriting team /and direct line manager to prepare the quotation/business proposal for prospects/clients.
• Presenting our product ranges and inspiring corporates/SMEs to be part of our growth and protection journey
• Supporting and preparing proper client documents for the customer’s policy quotation and issuance per the company’s policies and guidelines.
• Preparing and filling the customer documents properly and safe.
• Continuously listening to clients’ needs then working with the internal teams to come up with best-value practical solutions.
• Tracking closely on the customer renewal policies and sales performance reports with proper improvement action plan.
• Sometime, being a Trainer/Coach to the new sales team
• Actively participating with the direct line manager and/or Head of Sales Distribution for reflecting the monthly, quarterly, and annual sales performance and new improving business plan.
• Carrying out any other duties as directed by line manager and/senior management.

Leadership and Management: (If he/she has subordinators)

• Establish and uphold high standards of operations performance and ethics for the team in line with Forte Group’s to ensure effectiveness, efficiency, and social responsibilities are met.
• Lead and motivate subordinates to advance employee engagement and develop a high performing
• Lead and develop the team to ensure their professional growth and sustainable company succession.
• Lead by example the highest standards in terms of teamwork, customer centricity, staff well-being, personal development, and ethics
• KPIs and performance management.

Job Requirements

Experience and Qualification:

• At least 3 years of work experience in a fast-paced sales environment, preferably in corporate segment
• Passionate about servicing customers and about working with a varied range of people
• Be able to do a confident presentation and clear communication
• Strong drive to explore and learn new things, never give up and reach ambitious growth objectives
• Ability to work independently and be fast, be good at numbers, be good at multi-tasking and good eye for detail
• Native Lao with also good English language proficiency for internal reporting purposes
• Insurance sector experience or experiences with other financial services are most favorable

Job Summary

Senior Officer, HR & Admin is responsible for all HR and Admin functions which support Manager, HR and Admin includes, People Planning, Recruitment, Training, Remuneration, Engagement, and other administrative tasks.

key Responsibilities

The responsibilities of the Senior Officer, HR & Admin should include the following:

• Support overall HR and Admin functions recruitment, training, remuneration, staff engagement, personnel cost, HR compliances, and other admin tasks.
• Support staff personnel cost including budget exercise, cost tracking, and other Human Resources initiatives.
• Assist Manager, HR & Admin Developing and establishing HR and Admin processes and policies align with legal and compliance.
• Managing personnel data management and HR compliances.
• Managing staff training includes annual training plan, training need analysis, training cost and tracking, and on boarding programs.
• Support and coordinating staff engagement activities to lift up engagement and team spirit.
• Supporting management and staff on KPI and Performance Management Process.
• Working closely with Group HR to make sure the aligning across the group level.

Job Requirements

Experience and Qualification:

• Experience in Human Resources function preferably from financial industry (1-3 years)
• Experience in leading the Recruitment, Remuneration and Human Resources Compliance
• Good communication and presentation skills in Lao and English
• Analytical abilities and problem-solving skills

Job Summary

Senior Officer, Medical & Non-Motor Underwriting is responsible for implementing underwriting guidelines, leading medical underwriting, and medical claims activities, and providing market intelligence updates. Must ensure compliance, good customer service, and achieve the budget targets.

key Responsibilities

The responsibilities of the Senior Officer, Medical & Non-Motor Underwriting should include the following:

• Assist the Manager, Medical & Non-Motor Underwriting, to review and/underwrite the medical &non-motor underwriting and medical claim cases (work actively with medical & non-motor claim management team) to ensure proper risk management and prompt servicing with right and proper.
• Underwriting risks (medical and non-motor) that fall within own authority in a way to secure Profitable Growth, and preparing preliminary assessment of cases that fall above own authority and refers them to the higher authority with appropriate recommendations.
• Ensuring the implementation of operational guidelines: medical policies and procedures, proper filing system and archiving, proper software files, and workflow. Then can propose changes when necessary.
• Assist the Manager, Medical & Non-Motor Underwriting, to monitor the market competitive intelligence by keeping up to date on the market trends, regulatory changes, competitors, and opportunities.
• Participating in improving the department’s related medical & non-motor products to achieve the department target, objectives and increase market share.
• Carrying out targeted visits to clients in coordination with Sales Team to ensure the customers satisfaction and discusses any measures possible in case of losses.
• Monitoring his/her own KPIs or his/her team’s KPIs and recommend corrective action when necessary for ensuring that planned deliverables are met.
• Participatively implementing further personal development to improve quality and drive efficiency.
• Ensuring the required periodic reports and/or ad hoc reports are produced/consolidated on time with accuracy.
• Ensuring Proper documentation and filling both in hard and soft copies.
• Handling good relationship management with other cross-functions
• Carrying out any other duties as directed by the direct line manager/senior management.

Leadership and Management:

• Uphold high standards of operations performance and ethics for the team in line with Forte Group’s to ensure effectiveness, efficiency, and social responsibilities are met.
• Motivate teammates to advance employee engagement and personal improvement.
• Lead by example the highest standards in terms of personal work quality, teamwork, and customer services.
• Provide orientation and on-the-job training to new employees and trainees while providing continuous and full support to all medical staff in the department
• Performance based management.

Job Requirements

Experience and Qualification:

• Previous medical underwriting/claim background at least 1-2 years and preferably from general insurance sector, or 1-2-year experiences with private clinics or hospitals.
• Medical doctor degree, pharmaceutical degree, Accounting & Finance, or similar relevant field.
• Excellent communication (both local and English), interpersonal relationship skills.